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Pet admission policy in our hotels

In Catalonia Hotels & Resorts, your pet is also welcome.

We invite you to read the following norms in order to assure you and your pet the most pleasant stay and avoid any possible inconveniences to the rest of our guests:

• ANIMALS ALLOWED: dogs and cats


• MAXIMUM SIZE: up to 20 kg

• RESERVATIONS: room reservations will never be exclusively for pets. Maximum we admit one pet per room.

• FINANTIAL CONDITIONS: we request a deposit of 200 Euros upon check-in in case of possible damages. If damages occur, the hotel will keep the entire deposit. In addition, if the damages exceed the 200 Euros the client must pay the additional charges.

• USE OF COMMON AREAS: pets will not be able to use the common areas such as the restaurant, bar, spa, gym and pool.

• CLEANING SERVICE: the pet must be removed from the room during housekeeping service.

• NOISE AND DISTURBANCE POLICY: in case of any noise or disturbance the hotel reserves the right to discharge the guest and the pet from the hotel.

• USE OF LEASH: pets must be on a controllable leash at all times in the common areas. The pet may be left unattended in the room inside their corresponding kennel. (*Refer to the cleaning service caption).

• The pet is not allowed to use the bed or the towels in the room.

• Proper medical certification with the proper vaccinations must be available upon request.

• The client is responsible for their pet and its behavior at all times.

* Conditions applicable to all of our hotels, except to those in the Caribbean (Catalonia Bávaro, Catalonia Punta Cana, Catalonia Royal Bávaro, Catalonia Gran Dominicus, Catalonia La Romana, Catalonia Royal La RomanaCatalonia Riviera Maya, Catalonia Yucatán Beach, Catalonia Playa Maroma, Catalonia Privileged Maroma, Catalonia Royal Tulum and Catalonia Santo Domingo) and to our hotel in Ibiza (Catalonia Ses Estaques and Catalonia Royal Ses Savines), in which pets are not allowed.